“INSPECT IMMEDIATELY BEFORE SIGNING FOR MERCHANDISE”

For any goods shipped prepaid by MVP Group, and the goods are damaged and/or lost in transit, please call the Retro Logistics Department at MVP Group immediately at (844) 218-8477 (US) or (888) 275-4538 (Canada) or extensions 263 or 261 or by emailing returns@mvpgroupcorp.com or freightclaim@mvpgroupcorp.com

“Visible Damages”

Merchandise must be inspected prior to the carrier leaving your premises. Damage must be noted in writing on the Freight Bill/Bill of Lading (BOL) and pictures must be taken at this time. It Is your responsibility to note any damage on ALL COPIES OF FREIGHT BILL/BILL OF LADING (BOL), which must then be signed by both the DRIVER & CONSIGNEE

  • MVP Group Corp. Will not be held responsible for damages that are not properly notated on the Freight Bill/Bill of Lading (BOL) as indicated above
  • For goods shipped via 3rd party carrier, any claim for damages or loss by the consignee must be done directly with that carrier. MVP Group does not assume responsibility for damage or loss while transit for goods shipped via 3rd
    party carrier.

“Concealed Damages”

Keep carton & packing material until merchandise is fully examined. DO NOT THROW AWAY CARTON & PACKING MATERIALS. You must notify MVP Group of loss or damage within 5 business days of delivery as per the National Motor Freight Classification (NMFC) – Rule 300100. MVP Group will not be held responsible for damages that are not not reported within 5 business days of being delivered.  (Please note that “ship date” counts as a business day. 1st day is the day of delivery)

  • For goods shipped via 3rd party carrier, any claim for damages or loss by the consignee must be done directly with that carrier. MVP Group does not assume responsibility for damage or loss while transit for goods shipped via 3rd arty carrier.